Our Services - Direct2U Care Limited

Care That Matters

Personal Care Services

Live-in Care
We manage all aspects of live-in care in the Service User’s home to ensure that the Service User and the Carer are happy and comfortable. We work with Service User’s family to ensure their needs and well-being are met.
Continence Management
Continence Management includes assistance where service users are particularly prone to transient and/or established fecal or urinary incontinence. A Service User might also require use and maintenance of a catheter. With proper management, these problems can be managed, and alleviated. We work with the incontinence team in the community and in consultation with doctors to ensure the best possible care.
Medication Management
Medication Management includes preparing and administering the correct medical doses, and liaising with other medical professionals when scripts are running low. We ensure that their medication is reviewed regularly in order to minimise the risk of health deterioration.
Personal Assistance & Hygiene
Personal Assistance & hygiene includes; toileting, washing, bathing, shaving, hair care and assistance with dressing to minimise the risk of self neglect.
Nutrition Management
Nutrition Management includes; Assistance with meal preparation and nutrition to ensure that each service user maintains a healthy and nutritious diet. We assist with feeding and peg management where required.

Practical Care Tasks

General Management
General Management includes assistance such as shopping, collecting medicines, managing correspondence, managing tenancy, safety awareness, building and maintaining positive relationships, travel training, and assisting the service user to partake in meaningful community activities of their choice.
Housekeeping Services
We provide housekeeping services that include laundry services such as washing and ironing, vacuuming and general cleaning of the household.
Support Network Assistance
We work in partnership with a Service User’s support networks such as Social Workers, GPs and other health professionals to ensure that their needs are met and appointments are scheduled and kept. This includes doctors appointments and medical reviews.
Financial Administration
Our trusted team will assist and properly document pension collections at the request of the service user. In addition, we also assist with completing benefit forms and any other financial administration that may be required by the service user.
Pet Care Services
We will assist our service users by looking after their pets, ensuring they are fed, walked and taken to the vet as needed.

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Should you require our services or further information, please do not hesitate to complete our service request form.

Service Request

Accessing our Services

● Our services are available via Social Services for the Local Authority funded Service Users.
● Our services are available via Continuing Health care for NHS patients.
● Our services are available to self funded Service Users (Private).
● Our services are available to Direct Payment Service Users.

Care planning processes are done in consultation with the Service User and their family. After completion of all care planning processes, Direct2U Care will ensure that all documentation is agreed and signed by all parties. Where applicable, a contract will be issued for private service users. On commencement of the service, the Service User will be kept fully informed of who will deliver the service e.g. key worker, regular care worker or via a schedule of visits. All the consents required to share the Service User’s information with other support services within the Service User’s network will be obtained from the Service User.

Transportation Services

High Standard of Care

We recognise that for most Services Users the most important people in our organisation are the Care and Support Workers with whom Service Users will have regular contact. Our staff are all qualified to deliver the highest standards of care. We take great care in recruiting, training and supervising our teams. We also ensure that all Services Users can reach us in an emergency as per the care plan agreed upoon. Each Service User will have our emergency contact information guarantees immediate response.

Ongoing Training

Our teams are provided with the necessary specialist training and continuous professional development to maintain standards in care practices as maybe laid down in appropriate legislation, regulations and by the Care Quality Commission (CQC). Our policies are kept up to date and accessible to our teams at all times so that our standards of care are not compromised.

Qualified & Experienced

Our staff have a wide range of qualifications and experience. These include, but are not limited to nursing qualifications (SEN, SRN, RMN), City & Guilds, RSA Qualifications, First Aid, Food Hygiene and Handling, and Manual Handling. Most of our staff also have valid driver’s licenses.